STATE CERTIFIED ARBITRATION PROGRAM
“LEMON LAW”
DEMAND FOR ARBITRATION

CHECKLIST
To expedite the processing of your application for the State Certified Arbitration
Program (SCAP) “Lemon Law,” please complete EACH ITEM in the Demand for
Arbitration, and include THREE (3) copies of the following documents:

( ) each work order applicable to the problem(s) with your vehicle on which
you are basing your application for the “lemon law”.

( ) your sales contract or lease for the vehicle.

( ) the applicable manufacturer’s warranty for your vehicle (do not submit the
entire warranty booklet, we need the APPLICABLE pages of the warranty
where the parts covered are listed and the length of the warranty is stated)

( ) your letter to the manufacturer notifying them of the problem(s) with your
vehicle and the RETURN RECEIPT showing the date the manufacturer
received the letter

( ) statement of consumer’s rights under Hawaii’s “Lemon Law” which you
received upon purchase or lease of your automobile (it’s okay if you did
not receive this–just provide a written statement stating so)

( ) Finally, please enclose a $50.00 check made payable to “Director of
Finance” and send the entire packet to the Regulated Industries
Complaints Office, Department of Commerce and Consumer Affairs
(DCCA), 235 S. Beretania Street, Ninth Floor, Honolulu, Hawaii 96813.
Note that if your check is returned for insufficient funds, you will be
assessed a $15.00 penalty which must be paid in cash before your case is
processed further.

Your application will not be processed unless the Demand for Arbitration is
completed in full and three (3) copies of all other documentation are included.

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Source: www.hawaii.gov